21st Century is company based in Nigeria having its service backbone supported by a wholly owned world class
fibre optic network, developed and built in conjunction with our principal
technological partner Siemens AG.
The voice network is driven by the EWSD switching platform, used in over 150 countries by 350 operators servicing 260 million ports across the globe.
PABX Services:
Sales, lease, deployment and support/warranty
of PABX from entry-level to enterprise systems
They offer services to make Local and International Calls using phone lines, send and receive Faxes, connect to the Internet (Dail-up) .
Analogue lines are offered by its partner SIEMENS EWSD PSTN switch provide unparalleled voice quality and VAS (call conferencing up to 3 parties, call waiting, call diversion, call transfer, call blocking, black and white list, call complete to busy subscribers, anonymous call rejection, call complete no reply among others)
Service Reach
This network is available in almost all parts of Nigeria.
Comparison with competitors
21st on my list falls within the top 3 networks in Nigeria. This is one of the best companies offering desk phone service in Nigeria.
Voice Calls
Very fantastic. You almost have no issues with this. except for the ugly wires that fly around your building.
Products
This company offers PABX(Desk phone service) as well as a host of other products which include; Private Telecommunications Operator, VSAT Solutions
Provider, Internet Service Provider, Value Added Services Provider
Signal Strength
You have no problem on this. Especially if you live on the island in Lagos. The only limitation is, they will not connect your office or home if their phone network server does not reach your location.
Compensation
They have no compensation plan for phone service. At least I have used this service for about 2 years.
Data Plans
Data plans are very flexible and pocket friendly. They offer prepaid for small businesses.
Online Customer Service
The chain of who to speak to if you have an issue is unlimited. You had better find a friend in this company if you need a prompt response to your issue or pray not to have an issue at all.
On-Site Customer Service
Same as if you call on phone. You are most likely going to be promised that Engineers will come over to your place. They will definitely come over to your office or home to check or fix the issue but not at your time, definitely at their own time.
Roll-Over
The duration to use your prepaid money is unlimited. You are always guaranteed a service as long as you have money in your phone account with them.
Product Exchange
N/A
Advise to Company
Please and please, work on your customer service and response time to customer needs. Save us the stress of having to introduce us to everyone in your company and who does what each time customers come with an urgent issue. People cannot afford to leave you because the competition is seriously on your side. However, please focus on customer service.
Please offer self service on your website.
website: www.21ctl.com
NB: Please note that this review may be modified as soon as new information is available.
Rated9ja
